Frequently Asked Questions

● When will my items ship?

  • All products ship within 1-2 business days.
  • UPDATE: **Due to the current conditions of COVID-19, shipments may be delayed up to 3-5 business days. We apologize for any inconvenience this may cause.**

● Can I return items I buy online to a retail location?

  • Contact our online support for all returns.
  • Returns for online orders aren't accepted at retail locations.

● Can I purchase a gift card in the store and use it online?

  • Unfortunately, Gift Cards are not accepted online at this time.

● Are the same items available in the store as the website?

  • No. Products change daily in the stores, please contact your local store for in-store item availability.

● Can I buy an item online, have it shipped to a store, and pick it up there?

  • In-Store pickup for online orders is currently not available.

● What do I do if my item (s) is missing or damaged during delivery?

  • Please contact us for any problems or damages.

Customer Support

We want to ensure that you have a great shopping experience. We welcome any comments or feed back that you can provide to us so that we may continue to improve our customer experience.

Just like our stores, our main priority is to take care of you, our customer.

Secure Payment

We try to provide as many possible payment options as we can. We do accept all major credit cards.

We are currently working on a financing option for all of our customers. This will allow you to have the option to separate your payments on a monthly schedule with no interest.

We currently only ship to the United States. But we are looking to expand our shipping capabilities to a international market.

Simple Returns

You may return products with original packing slip, in its original packaging. Our return policy lasts 30 days from order date.

Unfortunately purchases past this 30 day period are unable to be returned.

Online returns are not accepted at any Rod Works retail location at this time. 

Please contact us for all returns prior to shipping.